Returns & service

Not satisfied with your product after all? Or is it broken? That is not what we want. And we are going to do something about it, we promise.

Can I still return my order?

  • 14 days cooling-off period after receipt of your product.
  • Refund? Within 3 days after receipt your payment will be refunded.
  • Is your product broken after 14 days? All our products come with at least a 2-year warranty. We are glad to help you with the repair.

The information below can also be found in the section "Terms and Conditions", clause 4 ;

Clause 4 Right of withdrawal

  • If you buy goods from us, you have the right to decide that you do not want to keep the goods for 14 days from the delivery. You can then return your order without penalty and without giving any reason (the cost hereof is to be paid by you). Within 14 days after reception of your returned order, we will pay you back the full purchase price ( specifically of the ordered items – not of the possible transport and shipping costs ), by the same means of payment which you utilised for the purchase.
  • The direct costs of the return of the goods will thus be at your expense. Should it be impossible to return the goods by postal service, we will advise you which logistical partner we would recommend.
  • We can refuse repayment as long as we have not received the returned goods.
  • We expect you to handle the order as well as the packaging with the utmost care during the first 14 days after delivery. If you want to return the goods as described above, you may only unpack or use them to the extend needed to assess whether or not you wishes to retain them. Returned goods may be tested, but not used. When returning the goods, you will also have to return all delivered accessories and – if reasonably possible – return the goods in their original condition and packaging as well as taking in account our instructions as listed below.
  • You can return you package through post or courier.
  • In order to exercise your right to withdrawal quickly and correctly, both in case of delivery of services as in the case of delivery of goods, you can fill out the form below and send it to “Quax Returns webshop, Karel Picquelaan 84, B-9800 Deinze” or send the form by e-mail to webshop@quax.eu. We will send you an acknowledgement of your withdrawal by email.

“MODEL WITHDRAWAL FORM”

(Only fill out and sent this form if you wish the withdrawal the agreement) -

To

Quax NV – Quax Returns Webshop
Karel Picquélaan 84
B-9800 Deinze

webshop@quax.eu

  • I/Wehereby announce we wish to exercise our right of withdrawal.
  • Order on (date) and received on (date)
  • Ordernumber :
  • Name consumer
  • Address consumer
  • Signature of the consumer ( only if this form is submitted on paper )
  • Date

(*) Strike what does not apply."